topic Re: Multiple charges in Get Support

Multiple charges

dwarren007 — Wed, 10 May 2023 20:21:11 GMT

I have been charged nine times for a monthly renewal and trying to reach out to get the refund for the 8 over charge payments, any idea how to get this done as it is frustrating trying to make it happen

Re: Multiple charges

softech — Wed, 10 May 2023 20:24:48 GMT

@dwarren007 you can open ticket with PM Support and have them to investigate.

But how those charges occurred? did you try to change plan using Change plan now? or try to buy add-on? or any chance your credit card was used to pay multiple accounts for your family?

Are those charges showing up on your My Account's payment history page?

Again, to have PM to confirm the charges, please open ticket:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Multiple charges

dabr — Wed, 10 May 2023 20:26:43 GMT

@dwarren007 Well that doesn't sound right. Do you see the funds charged as an account balance when you login to your self serve account? If you do see a balance then you can either leave it there or (since there were multiple erroneous charges) send a private message to CS_Agent and ask them to refund the extra charges back to your CC. Here's a link to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: BTW, use incognito/private mode to login to your self serve account because of caching issues with the site.