topic No Reply to Ticket Submitted in Get Support

No Reply to Ticket Submitted

ankurr500 — Wed, 10 May 2023 16:14:31 GMT

It has been so many days since I submitted a ticket that my Public mobile is not working. Ticket Ref # 287467/535

Please help me.

Re: No Reply to Ticket Submitted

softech — Wed, 10 May 2023 16:16:50 GMT

@ankurr500 PM has been having problem with the ticket system. Please message them again here with your original ticket number, they willl reply within couple hours:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No Reply to Ticket Submitted

esjliv — Wed, 10 May 2023 16:18:20 GMT

@ankurr500 - go to your ticket in your INBOX or SENT folder and reply to the message to check the status. An agent will respond to it if you stay on top of it.

Re: No Reply to Ticket Submitted

esjliv — Wed, 10 May 2023 16:20:24 GMT

@ankurr500 just read your first post from 5 days ago. If you don't mind changing your number again, go ahead and change it in your My Account to see if your issue gets resolved.

Re: No Reply to Ticket Submitted

J_PM — Wed, 10 May 2023 19:00:21 GMT

@ankurr500 We were experiencing a ticketing issue. This has since been resolved as of today. Please proceed to resubmit a ticket and one of our agents will be in contact.