topic Re: top ups in Get Support

top ups

miriamb — Wed, 10 May 2023 15:35:55 GMT

I paid for wrong top up. I bought usa data/long distance top up. I would like a refund for that, or an exchange for something i could use would be awesome.

Re: top ups

hTideGnow — Wed, 10 May 2023 15:37:00 GMT

HI @miriamb

CS agent likely able to either swtich it or put the fund back to your account, please open submit a ticket:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: top ups

softech — Wed, 10 May 2023 15:37:47 GMT

@miriamb Possible. Plese message support and ask them to reverse the transaction so you can re-buy the correct one:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there