https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/979502#M680036 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287961">@Diane71</a>&nbsp;</P><P>watch the little envelop icon on top right side of page will be highlighted when they respond to you...</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mail.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/9F5A6D6F16DC1E09D23CACD48522F83C/responsive_peak/images/image_not_found.png" alt="mail.jpg" /></span></P> Wed, 10 May 2023 14:49:35 GMT hairbag1 2023-05-10T14:49:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/979498#M680033 <P>How long before an agent contacts me. It’s been 48 hrs.&nbsp;</P> Tue, 16 May 2023 14:00:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/979498#M680033 Diane71 2023-05-16T14:00:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/979499#M680034 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287961">@Diane71</a>&nbsp; &nbsp;usually within only couple hours.</P><P>&nbsp;</P><P>There have been some issue with the ticketing system and that could be why there is such a delay</P><P>&nbsp;</P><P>Please message PM support directly again:&nbsp;</P><P class="lia-indent-padding-left-30px"><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></P><P><BR />**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.&nbsp; CS Agent will reply to you there</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 10 May 2023 14:29:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/979499#M680034 softech 2023-05-10T14:29:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/979502#M680036 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287961">@Diane71</a>&nbsp;</P><P>watch the little envelop icon on top right side of page will be highlighted when they respond to you...</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mail.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/9F5A6D6F16DC1E09D23CACD48522F83C/responsive_peak/images/image_not_found.png" alt="mail.jpg" /></span></P> Wed, 10 May 2023 14:49:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/979502#M680036 hairbag1 2023-05-10T14:49:35Z