topic Re: SIM card in Get Support

SIM card

livdevine — Wed, 10 May 2023 21:26:13 GMT

When I go to activate my SIM card it asks for a 19 digit number, but my SIM card is 20 digits. When I try to exclude the first or last number it says that my card is incorrect - SOS

Re: SIM card

softech — Wed, 10 May 2023 12:53:45 GMT

@livdevine if you have a sim card with 20 digits, it is NOT a Public Mobile sim card. Please check again. All PM sim card should only have 19 digits. And make sure your PM sim card is brand new and never use for activation

Re: SIM card

Meow — Wed, 10 May 2023 12:57:57 GMT

Can you provide screenshot of your SIM card (the whole package - mask 3-4 numbers in the middle).

It looks like you do not have PM SIM. Maybe it is from other provider.

This is PM SIM:

Re: SIM card

BKNS27 — Wed, 10 May 2023 14:39:55 GMT

@livdevine

Are you sure it is a PM SIM?
It should have 891223 0000 then the 9 unique number. If it doesn’t match then it is not a PM SIM.

Re: SIM card

esjliv — Wed, 10 May 2023 16:30:26 GMT

@livdevine - sounds like you are using your current provider's SIM card.

You can purchase a SIM card online or instore. Follow this link to see how: https://www.publicmobile.ca/en/on/sim-card

Or, online here: https://canadiancellsupplies.com/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile?_pos=1&_sid=a6a19ec59&_ss=r