topic Re: no signal in Get Support

no signal

fjames02 — Wed, 10 May 2023 02:00:22 GMT

I have an active plan. Today I changed my public mobile number to a new number and I also registered an e-sim on my iPhone 14 pro. And then I inserted public mobile sim into my phone and no signal from there on. Don't know what's happening. please help..

Re: no signal

softech — Wed, 10 May 2023 02:02:51 GMT

@fjames02 do you have another phone to test the PM sim ?

And this iPhone 14 Pro is new and the PM sim card was never used on tihs? If so, please check if the phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

(please remember you have 2 IMEIs on this phone, make sure you enter the one associated with the physical sim ad not the eSIM to check)

Re: no signal

BKNS27 — Wed, 10 May 2023 02:20:57 GMT

@fjames02

What carrier did you register your eSIM with?

If it is with another carrier, you need to disable eSIM and switch to PM SIM.

Re: no signal

fjames02 — Wed, 10 May 2023 02:49:44 GMT

Public mobile doesn't support e-sim anyway. And I tried my PM Sim on another device as well. Still not working. I think it has nothing to do with e-sim. Don't know what to do.

Re: no signal

fjames02 — Wed, 10 May 2023 02:54:36 GMT

I bought the phone new. So not blacklisted. PM card was never used on this, but it was working on an Android device. Today I changed the phone number of my PM card and it stopped working on that Android device too

Re: no signal

softech — Wed, 10 May 2023 04:29:01 GMT

@fjames02 if it does not work in another phone too, it is just a sim provisioning issue. Please message PM support and have them to investigate further

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: no signal

fjames02 — Wed, 10 May 2023 04:58:02 GMT

Sure will do that. Any idea how long will it take to get a response from agent

Re: no signal

BKNS27 — Wed, 10 May 2023 05:04:42 GMT

@fjames02

I was just curious why you need to activate eSIM and you are correct the PM doesn’t support eSIM.

Sounds like a provisional/backend issue with the SIM. CS_Agent hours are 6:00am to 10:00pm EST so the best time is to pm them in the morning and they should get back to you the same day.

Re: no signal

fjames02 — Wed, 10 May 2023 05:09:59 GMT

I already have an esim with another carrier in my phone. Being a dual sim phone, both the networks should work right. Anyway its an issue with PM card as I have tried it on multiple devices and still no signal. And thank you for providing me with the timing.