topic Re: self serve email in Get Support

self serve email

erwindyck — Wed, 10 May 2023 00:58:33 GMT

please change my self serve email to my community email

Re: self serve email

softech — Wed, 10 May 2023 01:00:22 GMT

@erwindyck yes, only PM support can change the email address used on My Account

But this is only the Community composed of customers like you. For your email change request, please open a proper ticket with PM support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: self serve email

BKNS27 — Wed, 10 May 2023 01:01:36 GMT

@erwindyck

Only a CS_Agent can change the email on your account. You can only change the email on this Community forum yourself.

Submit a ticket on SIMon Chatbot or private message.

Re: self serve email

erwindyck — Wed, 10 May 2023 01:04:41 GMT

i tried, simon said the're have problems with the change ticket process.

why is this process so difficult

Re: self serve email

softech — Wed, 10 May 2023 01:05:22 GMT

@erwindyck yes, SIMon/Chatbot is not working, therefore, please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there