topic Re: Visa's won't process in Get Support

Visa's won't process

sparkleyrainbow — Wed, 10 May 2023 00:53:18 GMT

I'm trying to port my number and open a new account but my visa and my visa debit keep getting declined even though both accounts have sufficient funds to pay.

I do have another Public account...this one i am setting up for my foster daughter.

If I can't get this to work tonight I won't be able to port my number as my lucky plan expires tomorrow. 😞

Re: Visa's won't process

hairbag1 — Wed, 10 May 2023 00:57:13 GMT

@sparkleyrainbow

did you get a new PM sim and initiate the Activation process ?

Re: Visa's won't process

softech — Wed, 10 May 2023 00:58:55 GMT

@sparkleyrainbow

before you try again, check your Credit card and make sure PM has not charged you yet

Also, you weren't getting error 821 or 837, were you?

try using Incognito mode to activate again. Also please provide your Lucky's account number instead of IMEI

If nothing work, please message PM support at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Visa's won't process

BKNS27 — Wed, 10 May 2023 00:59:18 GMT

@sparkleyrainbow

Clear the cache and go incognito on your browser before porting your Lucky number.