topic Account in Get Support

Account

Troy5 — Tue, 09 May 2023 23:16:42 GMT

I can’t sign in it won’t reset password. I need my account number

Re: Account

will13am — Tue, 09 May 2023 23:20:27 GMT

@Troy5 , try accessing your account using incognito mode on the browser and see if that helps.

Re: Account

HALIMACS — Tue, 09 May 2023 23:50:40 GMT

@Troy5

Another way.... if you still have the welcome to public mobile e-mail (search your e-mail account for this...), in the header line of the e-mail, the account number is embedded there.

Your PM Account Number beginning with the 100000 sequence of numbers (example below)

Re: Account

BKNS27 — Wed, 10 May 2023 00:45:24 GMT

@Troy5

Did you get the 2FA code to your email to reset your password?