topic Re: Data top up in Get Support

Data top up

TristanB — Tue, 09 May 2023 22:00:35 GMT

I added a data top up but I still cannot access the network? @CS_Agent

softech — Tue, 09 May 2023 22:02:01 GMT

@TristanB reboot your phone once more

Also, check if you have data limit enabled, if so, please disable it and text

if it still does not work, you will have to open ticket with CS_Agent instead of just tagging them here

please open ticket by direct message (since chatbot ticketing is down)

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

HALIMACS — Tue, 09 May 2023 22:02:35 GMT

When you log into self-serve, and tap the little refresher icons on the page, does the data add-on display under your Data and Add-On's section?

Try rebooting your device and toggling airplane mode on/off.

TristanB — Wed, 10 May 2023 00:53:27 GMT

I did send in a ticket I still haven't got a response back

softech — Wed, 10 May 2023 00:55:11 GMT

@TristanB did you open via Chatbot or direct message? there is a problem with chatbot today, please message them instead if you used chatbot

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

TristanB — Wed, 10 May 2023 00:58:28 GMT

I just tried it didn't work, thanks tho

TristanB — Wed, 10 May 2023 00:59:23 GMT

Ok I sent a message using your link