topic Re: Chatbot submission is down in Get Support

Chatbot submission is down

softech — Tue, 09 May 2023 21:54:32 GMT

Wonder when it will be up, any ETA?

We are currently experiencing an issue with our ticket submission form.

Re: Chatbot submission is down

HALIMACS — Tue, 09 May 2023 22:01:18 GMT

Great question, @softech

Any thoughts, @CS_Agent @Ck_PM @J_PM as to when the chatbot ticketing process will be remedied?

Re: Chatbot submission is down

softech — Tue, 09 May 2023 22:02:52 GMT

@HALIMACS I was able to submit a ticket earlier today but no one reply still, so it could be down for awhile already

Re: Chatbot submission is down

HALIMACS — Tue, 09 May 2023 22:04:56 GMT

Well that's not good, @softech

You'd think they'd institute a temporary-use phone number in instances like this. Seems only right when members may NEED customer support.

I mean, they are a mobile phone provider, they could probably spare a number... 🤔

Re: Chatbot submission is down

dust2dust — Tue, 09 May 2023 22:07:28 GMT

What am I? Chopped liver? I pointed this out earlier.

Just keep suggesting people to use private message. Support will figure it out wondering why everything is coming in via pm.

Re: Chatbot submission is down

XionBunny — Tue, 09 May 2023 22:59:49 GMT

Folks tend to stay in their own bubbles here it seems, your post on the issue was informative, I know when I was lurking reading posts I was thankful you posted your personal experience.

Re: Chatbot submission is down

Dunkman — Tue, 09 May 2023 23:21:53 GMT

@softech

Confirmed by PM Management. Private message CSA for now,

Time line on fix is unknown. Public mobile will make announcement when more information is made available.

As with other regulars, noticed delay in ticket response times since the weekend. Informed Public mobile earlier.

Re: Chatbot submission is down

HALIMACS — Wed, 10 May 2023 00:02:24 GMT

Speaking from personal experience and after reading some of the spats of the past, @XionBunny , folks 'staying in their own bubbles' is sometimes due to some not wanting to be hooked by others.

It's the old ignore the bully tactic.

This comment is not directed at anyone in particular - however i'm certain there's familiarity among some.

Re: Chatbot submission is down

barndoor — Wed, 10 May 2023 06:50:57 GMT

I find it annoying that when it comes to the sales page ..you can speak with a CSA within minutes during the right hours usually and the chat icon seems continually available when you are looking at marketing info but become a customer and all of a sudden finding a CSA is like trying to pull teeth .

I realize the level of skill may vary between the different CSA's but the message that is sent by this difference in care is not very flattering to PM ...IMHO

I haven't been paying attention here for a while ... are you still finding that whenever there is a marketing push on that the after care here for regular customers hits the toilet or starts glitching ?