topic Re: Activated new sim - cannot receive calls! in Get Support

Activated new sim - cannot receive calls!

Travishaas88 — Tue, 09 May 2023 19:50:57 GMT

Activated new sim lastnight I cannot receive calls but can call out! Any suggestions? I did do a number port

Re: Activated new sim - cannot receive calls!

softech — Tue, 09 May 2023 19:53:25 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Activated new sim - cannot receive calls!

dust2dust — Tue, 09 May 2023 19:53:26 GMT

Does your old service still work? If you put the sim in a phone does it work?

Re: Activated new sim - cannot receive calls!

esjliv — Tue, 09 May 2023 20:03:26 GMT

@Travishaas88 or, submit a ticket with Public Mobile representatives (CSA) for issues with transfer/porting of phone numbers over to Public Mobile.

Re: Activated new sim - cannot receive calls!

TMT1 — Wed, 10 May 2023 16:00:37 GMT

my husband is having the same problem. he did get the sms from old provider and said yes. new public chip is in . it has been 2 days and still not able to receive incoming calls

Re: Activated new sim - cannot receive calls!

TMT1 — Wed, 10 May 2023 16:01:46 GMT

Are you able to send me the live person link so they can retrigger it ?? thanks so much

Re: Activated new sim - cannot receive calls!

softech — Wed, 10 May 2023 16:02:13 GMT

@TMT1 I have messaged you the phone number to porting support team, please check your Community inbox and call the team 🙂