topic my sim suspended in Get Support

my sim suspended

ambes40ts — Tue, 09 May 2023 17:56:54 GMT

how can i i open

Re: my sim suspended

softech — Tue, 09 May 2023 18:01:20 GMT

@ambes40ts maybe Autopay failed and hence account renewal failed?

Login to My Account using Incognito mode. Check the account status. If it is suspended, click Reactivate my plan and make a manual payment to resume service

Re: my sim suspended

esjliv — Tue, 09 May 2023 18:55:59 GMT

@ambes40ts or,

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here for vouchers info and other payment options: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher