topic Re: No incoming call and text in Get Support

No incoming call and text

babybatara — Tue, 09 May 2023 13:41:24 GMT

I activated nearly 24 hrs and ported my old number from different carrier but still cant receive calls and text. I am expecting a call today. Can anyone have an idea?

Re: No incoming call and text

Dunkman — Tue, 09 May 2023 13:51:17 GMT

@babybatara

Did you respond to your old carrier's port request text? Need to respond yes to the port request, or the port would be declined.

Looks like that your port is stuck. You can contact customer service agent or it would be faster to call the Telus porting team number. This number is used for porting issues only. I will private message you the number. Check your inbox (envelope icon on upper right corner).

Re: No incoming call and text

babybatara — Tue, 09 May 2023 13:59:20 GMT

I didnt receive any text for permission to port. Maybe because i took their sim out.. Maybe I should put back incase they text me.

Re: No incoming call and text

Dunkman — Tue, 09 May 2023 14:03:50 GMT

@babybatara

@babybatara wrote:
I didnt receive any text for permission to port. Maybe because i took their sim out.. Maybe I should put back incase they text me.

Yes, you should put the old carrier sim card in your phone. I would still call the Telus porting team number to re-initiate the port request. You have a 90 minute window to respond to the port request text.

Re: No incoming call and text

babybatara — Tue, 09 May 2023 14:17:00 GMT

You are right, i just responded yes..

Re: No incoming call and text

Iceicehey — Tue, 09 May 2023 15:51:35 GMT

Hi , I have the same issue with porting .Can you please also send me the number please.

Re: No incoming call and text

softech — Tue, 09 May 2023 15:56:33 GMT

@Iceicehey sent.. please check your Community inbox

Re: No incoming call and text

Travishaas88 — Tue, 09 May 2023 19:48:07 GMT

I’m having the exact same issue. Can you send me the number please

Re: No incoming call and text

Travishaas88 — Tue, 09 May 2023 19:51:38 GMT

I did I replied yes! I can call out but not receive any!

Re: No incoming call and text

softech — Tue, 09 May 2023 19:55:10 GMT

@Travishaas88

did you reboot your phone once ? Reboot once more now and check incoming

I have sent you a porting support team number to your community inbox as well, call them and they will confirm if there was anything missing in the process

Re: No incoming call and text

Nayhat34 — Sun, 05 May 2024 22:56:28 GMT

Can you also send me the number for the porting support team. My friend has the exact same problem.

Re: No incoming call and text

hTideGnow — Sun, 05 May 2024 22:57:36 GMT

HI @Nayhat34

Sent!!

Re: No incoming call and text

softech — Sun, 05 May 2024 22:57:37 GMT

@Nayhat34

number sent, please check your community inbox