topic Re: Porting a number in from Koodo in Get Support

Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 01:28:40 GMT

I have created a Public Mobile account. I currently have a Koodo account on monthly billing. I have created two tickets trying to port over the number using the proper website channel and have not received any msgs back and the number has not been ported over. How can I proceed?

Re: Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 01:30:53 GMT

Re: Porting a number in from Koodo

softech — Tue, 09 May 2023 01:31:14 GMT

@jdeboer you have done the correct thing to open ticket for porting help since you are porting form Koodo Prepaid service

Did you check the Community inbox to confirm if PM reply you yet?

If no reply from them, please message them for status update:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Porting a number in from Koodo

softech — Tue, 09 May 2023 01:31:57 GMT

@jdeboer when you message them for update, please include the Ticket reference number

Re: Porting a number in from Koodo

BKNS27 — Tue, 09 May 2023 01:33:22 GMT

@jdeboer

It is good that your previous carrier is Koodo (Telus). It will be pretty easy to fix but did you reply to the text with YES from Koodo with the Koodo SIM in your phone?

If you submitted a ticket then you just have to wait until they private message you back to complete the porting process.

Re: Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 01:34:36 GMT

@BKNS27 I have not received any txt or a private msg back from yesterday. Below are my active tickets trying to port over.

Re: Porting a number in from Koodo

BKNS27 — Tue, 09 May 2023 01:35:44 GMT

@jdeboer

I see the tickets are 8:40pm and 9:25pm. Their hours are 6:00am to 10:00pm EST.

Re: Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 01:35:45 GMT

@softech I have been monitoring my private msg but have not received any thanks for the help.

Re: Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 01:38:17 GMT

@BKNS27 they must be in a different time zone than me. Currently where I live it is 9:37pm May 5 but the ticker I submitted today says May 9 9:25pm that is in the future and the one yesterday May 7 8:40pm shows May 8 8:40pm so not sure.

Re: Porting a number in from Koodo

dust2dust — Tue, 09 May 2023 01:45:33 GMT

Do you see the tickets in your Sent folder? I tried today and the ticket was not there. I had no response. I sent a private message and got a response. I think the ticketing is broken.

You say monthly billing though. Is that a so-called Koodo prepaid or postpaid? You should be able to do your own transfer unassisted with postpaid.

Re: Porting a number in from Koodo

computergeek541 — Tue, 09 May 2023 03:18:20 GMT

@jdeboer wrote:
I have created a Public Mobile account. I currently have a Koodo account on monthly billing. I have created two tickets trying to port over the number using the proper website channel and have not received any msgs back and the number has not been ported over. How can I proceed?

Is this a from a postpaid Koodo account? For phone numbrers from a postpaid Koodo account, a ticket doesn't need to be opened. the porting request can be initiated from inside your Public Mobile Self Serve account.

Re: Porting a number in from Koodo

BKNS27 — Tue, 09 May 2023 03:26:47 GMT

@jdeboer

Since you submitted 2 tickets, the CS_Agent get back to you soon. It maybe that up to 48 hours depending how busy they are.

Re: Porting a number in from Koodo

BKNS27 — Tue, 09 May 2023 03:33:50 GMT

@jdeboer

You will need to have the Koodo SIM in your phone for you to get the text from Koodo for your confirmation.

Then there will be a 90 minute window for you to reply.

I will private message you for the Porting Department for help.

Re: Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 13:06:21 GMT

@BKNS27 thank you. I have contacted Koodo and they are expecting it. Currently carrying both phones and have not received a txt from Koodo

Re: Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 13:08:10 GMT

@dust2dust Thank you I did not check this but I just did and they do appear in my sent so that is a positive!

Re: Porting a number in from Koodo

jdeboer — Tue, 09 May 2023 13:09:30 GMT

@computergeek541 I am not sure the difference between prepaid and post paid. I have a regular monthly phone plan and it is deducted monthly from my cc.

Re: Porting a number in from Koodo

softech — Tue, 09 May 2023 13:15:18 GMT

@jdeboer

With Koodo Postpaid, you pay at the end of the cycle. It is ok to miss a payment and it won't interrupt the service and Koodo would simply add interest to the outstanding balance

with Koodo Prepaid, it is like Public Mobile. You pay on Day 1 of the cycle for the next 30 days (or 31 days for Koodo). If any problem with the payment, the account will be supended on renewal day unless a payment is made. Also, you cannot use any add-on service without first paying for that

Easiest to confirm if you are on Koodo Prepaid or Postpaid is to check your Koodo Login page: https://www.koodomobile.com/login

If you login using Monthly Customer, you are with Koodo Postpaid, otherwise, you are with Prepaid

We have to ask it clearly if you are prepaid or postpaid as there is a different ways of porting for the two type of Koodo accounts

Re: Porting a number in from Koodo

dust2dust — Tue, 09 May 2023 14:06:40 GMT

Ok. Good to see. I did my ticket on a mobile browser. No Sent item. So maybe it's yet another mobile disfunction. The next step that we can't know other than no response is whether they are getting these tickets properly into their queue. So let us know if you end up sending a private message and getting a response.

Re: Porting a number in from Koodo

BKNS27 — Tue, 09 May 2023 15:59:37 GMT

@jdeboer

Hopefully you are up and running by now.

Re: Porting a number in from Koodo

jdeboer — Thu, 11 May 2023 14:02:43 GMT

@softech I am a post paid customer pay at the end of every month