topic Re: Transfer number in Get Support

Transfer number

lisacourtney6 — Tue, 09 May 2023 03:25:10 GMT

Virgin had to manually transfer number to Public. How can I confirm this with Public that's it's a-okay? Mus the down by midnight

Re: Transfer number

softech — Mon, 08 May 2023 22:44:28 GMT

@lisacourtney6 you got the text from Virgin yet?? you replied YES within 90 mins? did you reboot your phone and test if incoming calls are working on the PM sim?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transfer number

HALIMACS — Mon, 08 May 2023 23:04:33 GMT

You can confirm by using someone else's device to both call and text your number.

If it rings and SMS is received by the device with your PM SIM card in it, you're good to go.

Also ensure you can call out and send SMS - it's likely you can even if the port is in progress.

Re: Transfer number

lisacourtney6 — Tue, 09 May 2023 01:23:00 GMT

Thanks for quick reply!

Virgin had to do a manual tranfer but I had to connect with Telus to resend the request (as I had already activated my SIM card and couldn't reactivate online) . I had followed the instructions or at least thought I had. Slight glitch likely caused by removing my old SIM card too soon. I am sorted now. Lesson: Patience.

Re: Transfer number

computergeek541 — Tue, 09 May 2023 03:28:15 GMT

@lisacourtney6 wrote:
Virgin had to manually transfer number to Public. How can I confirm this with Public that's it's a-okay? Mus the down by midnight

Call your phone number from a phone numberr that isn't at Telus, Koodo, or Public Mobile. If your phone rings, the nubmer transfer is complete. The reason that I say this has to do with calls from within Telus sometimes go to the Public Mobile service even porting has completed (sometimes they do, sometimes they don't for each specific activation).