topic Re: New Sim Card Issue in Get Support

New Sim Card Issue

Coco369 — Tue, 09 May 2023 02:16:34 GMT

"We were not able to process your payment. Make sure all information is correct or try again with a different card"

This is what it says when I try to select a plan and activate my SIM card. My card information is correct. I have tried multiple days.

Re: New Sim Card Issue

Dunkman — Tue, 09 May 2023 02:40:59 GMT

@Coco369

First make sure that your credit card was not charged.

If not charged, you can try again.

However, try a different web browser, clear cache or incognito mode. Even try a different device (preferably a PC or laptop)

If charged, try to insert the SIM card in phone to see what happens.