topic Re: Help!! Plan renewed wrong! in Get Support

Help!! Plan renewed wrong!

Inchjessee — Tue, 04 Jan 2022 20:06:22 GMT

HI so I'm new to public mobile this is my third month. This month I wanted to uparade my data so I did I changed my plan I added the needed funds but it renewed my old plan so I'm left with ten bucks in my "wallet" and no extra data=( my boyfriend says tag a moderator but he can't remember how =(( please help

Re: Help!! Plan renewed wrong!

ShawnC13 — Wed, 13 Dec 2017 01:03:46 GMT

@Inchjessee,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Help!! Plan renewed wrong!

closng — Wed, 13 Dec 2017 02:14:27 GMT

Hi @Inchjessee,

The Moderators may be able to help you update your plan to the plan you intended to renew to, I don't see why not, especially in this case since you're spending more on the plan 😉

Re: Help!! Plan renewed wrong!

Mary_M — Wed, 13 Dec 2017 14:02:57 GMT

Good morning @Inchjessee,

Thank you for taking the time to send us a private message ! One of the mods will get back to you asap 🙂

Cheers,

Mary

Re: Help!! Plan renewed wrong!

Ryannjjohn — Wed, 13 Dec 2017 18:23:42 GMT

Please I changed my plan. They asked me if I wanted to top up to make it official but my plan is still the same . Can someone help me please

Re: Help!! Plan renewed wrong!

Mary_M — Wed, 13 Dec 2017 18:25:05 GMT

Please send us a private message @Ryannjjohn, we'll be able to look into it for you and assist 🙂

Mary