topic Temporary deactivate for 23 days in Get Support

Temporary deactivate for 23 days

Heidi23 — Tue, 09 May 2023 01:50:12 GMT

Hi,

I am not using the phone until June 1.

Would you be possible to credit the amount as of today? And activate my card again on June 1?

Thanks.

Re: Temporary deactivate for 23 days

softech — Tue, 09 May 2023 02:10:12 GMT

@Heidi23 Sorry, Not possible to suspend now and get the creidt.

PM is a prepaid provider. . You paid on day 1 for the service for 30 days and service cannot be suspended mid-way to get credit back

However, you can still save some money if your current plan cycle ends before Jun 1st. What you can do now is to login to My Accoount,, go to Payment page, Manage Payment Method and disable Pre-authorized payment:

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

with that , your service will still work until ~~7 days later May 15~~. until the end of your current cycle. But it won't renew ~~on May 15th~~ and will be suspended

then on Jun 1, you can login to My Account, and click Reactivate my plan to resume the service yourself

Add: Again, all these extra work above will only help to save some money if your current cycle ends BEFORE Jun 1st. if it ends beyond that, then there is really no workarounds to save any money in your case

But please login My Account to confirm your current cycle. PM is a provider using 30 days cycle and cycle date will shift and does not stsarts on the same day every month and not start on the 1st of each month a lto

update: made some changes as I misread earlier and thought OP's is already on Day 23

Re: Temporary deactivate for 23 days

hairbag1 — Tue, 09 May 2023 03:45:43 GMT

@Heidi23

Disable Autopay... then just let your plan Suspend when current plan expires. Then when you get home, re-enable Autopay, then pay up to Reactivate.

Enjoy your time away.

Re: Temporary deactivate for 23 days

HALIMACS — Tue, 09 May 2023 14:01:13 GMT

@Heidi23

If your current cycle runs until the date of your return, there’s no benefit to do anything.

If the current cycle ends in the next short while, you could simply suspend your account by placing it on, lost/stolen, and then resume it upon your return.