topic My account in Get Support

My account

Belliveau20221 — Tue, 09 May 2023 00:03:56 GMT

I got a new email I would like to take the old one off and put the new one

Re: My account

softech — Mon, 08 May 2023 23:44:49 GMT

@Belliveau20221

Only PM support can help with changing email addressed used on My Account login, please open ticket with them:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, click "Next" at "1. Select an issue category", then follow the steps to complete the ticket submission.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

dust2dust — Mon, 08 May 2023 23:46:06 GMT

In the meantime though you can still log in with the old email address. It's just a login id. It's only a problem if the service is suspended and you have 2FA set.

Re: My account

Handy1 — Mon, 08 May 2023 23:49:27 GMT

@Belliveau20221 Only support can change your my account email , you need to submit a ticket to get started

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )