topic Re: need a ticket !!! in Get Support

need a ticket !!!

debbie1959 — Mon, 08 May 2023 20:20:41 GMT

my phone is not working!!!I login with different emails ..mother wife and myself have accounts ..Trying to update credit card i am in a strange city and need this fixed fast please escalate …

Re: need a ticket !!!

computergeek541 — Mon, 08 May 2023 20:23:38 GMT

@debbie1959 wrote:
my phone is not working!!!I login with different emails ..mother wife and myself have accounts ..Trying to update credit card i am in a strange city and need this fixed fast please escalate …

For now, Public Mobile vouchers can ber purchased using a website such as recharge.com. They do charge slightly more, but it would gert your service working until the credit card issue can be sortred out with Public Mobile.

Re: need a ticket !!!

dust2dust — Mon, 08 May 2023 20:26:33 GMT

What recording do you hear when you dial 611 on each phone? You can buy vouchers and use 611 to enter rhem. You can use the real time payments method in some stores.

Re: need a ticket !!!

HALIMACS — Mon, 08 May 2023 20:33:28 GMT

@debbie1959

You are “in a strange city”?

I hope that ‘city’ is within Canada or the USA.

Because if it is not, PM services will not work at all regardless of account status.

Re: need a ticket !!!

softech — Mon, 08 May 2023 20:36:52 GMT

@debbie1959 does your phone showing connected to PM network at all??

you tried using Forgot Password link there and outbin all possible email addresses? do that and see if any of those get the re reset password email

Re: need a ticket !!!

debbie1959 — Mon, 08 May 2023 20:37:49 GMT

i’m in canada

Re: need a ticket !!!

debbie1959 — Mon, 08 May 2023 20:38:38 GMT

how do i apply them ?

my phone is dead this is horrible

Re: need a ticket !!!

computergeek541 — Mon, 08 May 2023 20:43:11 GMT

@debbie1959 wrote:
how do i apply them ?
my phone is dead this is horrible

Please see the earlier answer by dust2dust. Vouchers can be added to your account by dialing 611.

Re: need a ticket !!!

esjliv — Mon, 08 May 2023 21:25:58 GMT

@debbie1959

Please confirm if your My Account says Active status. Are you able to use another line/phone to call # 1-855-478-2542 or # 1-855-4PUBLIC from another device to see what the status says?

If active, can you try your SIM card into another phone to see if services work?

See here for voucher info: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

Perhaps check for outages in your area, just incase:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/