topic Re: added wrong add on in Get Support

added wrong add on

MD786 — Mon, 08 May 2023 02:41:52 GMT

I have added wrong add on. I added usa min Instead canada min. How to switch?

Re: added wrong add on

hairbag1 — Mon, 08 May 2023 02:43:09 GMT

@MD786

top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: added wrong add on

BEER — Mon, 08 May 2023 14:40:11 GMT

In order to minimize your frustration of going through the Simon robot and then opening a ticket and then waiting for CS agent etc etc.---------I suggest that you just let it be and order what you want. The USA add on will not expire and does roll over until you eventually use it up. Who knows perhaps in the future you may have reason to visit USA. Good luck.

Re: added wrong add on

Laina — Sat, 23 Dec 2023 15:29:16 GMT

The US add-on I have added does expire, in 15 days. I had same question as MD786. I have added a talk and text US, but needed talk/text with Data. The chatbot is useless. Already paid $15 for the add-on, don't want to be charged an additonal $30.

Re: added wrong add on

hTideGnow — Sat, 23 Dec 2023 16:13:33 GMT

hi @Laina there is a big chance agent can help to reverse the wrong purchase. Instead of chatbot, use direct message to connect to agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437