topic Re: How to pay offline in Get Support

How to pay offline

lucyjin — Mon, 08 May 2023 14:01:43 GMT

I have no access to my online account at this time, any alternativeto make the payment?Can I pay at public mobile shop?

Re: How to pay offline

esjliv — Mon, 08 May 2023 14:03:23 GMT

@lucyjin - why can't you log into your account? Are you receiving errors? Or have you have registered for your online account before?

If the account is currently in suspended status or having issues online, you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

Re: How to pay offline

dust2dust — Mon, 08 May 2023 14:03:24 GMT

You can buy a voucher in lots of stores or online and use 611 to enter it in.

You can use the real time payments method in a few stores.

Re: How to pay offline

softech — Mon, 08 May 2023 14:06:11 GMT

@lucyjin

you can try to open ticket with support to gain access back first

or if you have your 4 digits pin, you can also make a payment using *611 from your phone or dial 1.855.4PUBLIC from any phone

you can also buy voucher from stores like SDM/Shell/711/ London drug or online from ding.xcom / recharge.com and then load the voucher via *611 (no 4 digits pin required)

Re: How to pay offline

Yummy — Mon, 08 May 2023 14:08:46 GMT

There is no Public Mobile store nor you can pay your bill at Telus stores.

The only way is to call 611 and pay with the voucher. Be aware some vouchers require 24 h wait time before they become active.

Creating a PM account will give you better flexibility to pay the bill registering your credit card where you can pay then manually or to activate autopay. Voucher is always alternative, too.

Re: How to pay offline

esjliv — Mon, 08 May 2023 14:12:33 GMT

@Yummy - unless PM is 'out to lunch' on their help article I provided a link to above, then there is a way to top up your account in these locations.

I would call these places first to confirm they do this prior to making a trip though.

Re: How to pay offline

softech — Mon, 08 May 2023 14:15:09 GMT

instant top-up has been there for sometime. Cool way to pay, except that there is a service fee of $1

Re: How to pay offline

Yummy — Mon, 08 May 2023 15:20:30 GMT

Than you @esjliv but I am Sure this convenience comes with the price (service charge).

Re: How to pay offline

dust2dust — Mon, 08 May 2023 16:16:57 GMT

There are extra amounts over the face value for all the convenience methods. Recharge.com, ding.com, muskbird.com, doctorsim.com, even crypto.com and then yes real time payments. Only store vouchers are properly face value.

Adding - it actually looks to me that the real time payments is the best of the convenience options. I didn't proceed further with muskbird though but the others showed higher fees. Muskbird wanted too much information just for looking.