topic Re: Bill payment problems in Get Support

Bill payment problems

Tomtraum2020 — Mon, 08 May 2023 04:52:22 GMT

Hello I've been trying to make a payment for three days now.

I'm using my debit card which is on file and I've used before.

Each time I try to pay it says error try again later . I have the money in my bank account , I've reset my phone, tried signing in from a different browser and even called Telus to see if they could help. They were of no help at all.

I'm getting a little frustrated to say the least . Can someone please advise ?

Re: Bill payment problems

softech — Mon, 08 May 2023 05:14:07 GMT

@Tomtraum2020 did you try using Incognito browser mode? But make sure you wait a full hour from your last attempt before you try again.

and if you know the 4 digit pin, you can try to make a payment by using *611 from your phone

if nothing works, please open a ticket with PM support for further assistance

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Bill payment problems

dust2dust — Mon, 08 May 2023 05:27:21 GMT

You can also buy vouchers from lots of stores or online and enter them using 611 (no 4 digit pin required) or the account.

You can also use the real time payment method in a few stores.

Re: Bill payment problems

Tomtraum2020 — Mon, 08 May 2023 06:34:16 GMT

Thank you very much! I'll try that

Re: Bill payment problems

Tomtraum2020 — Mon, 08 May 2023 06:36:14 GMT

Thank you so much! I'll give that a try.

Re: Bill payment problems

Tomtraum2020 — Fri, 12 May 2023 10:19:46 GMT

That totally worked with the voucher, thank you so much !

Re: Bill payment problems

Tomtraum2020 — Fri, 12 May 2023 10:20:35 GMT

Thank you so much , I was able to solve this by using a voucher