topic Re: SIM card in Get Support

SIM card

Starr2 — Mon, 08 May 2023 02:07:16 GMT

When I try to change my SIM card number I enter it then when I hit save it won't save or change.

Re: SIM card

dust2dust — Mon, 08 May 2023 02:24:57 GMT

Were you doing that on a non-mobile browser? If not, do.

Re: SIM card

hairbag1 — Mon, 08 May 2023 02:25:43 GMT

@Starr2

Re: SIM card

Starr2 — Tue, 09 May 2023 17:35:34 GMT

I don't have a laptop.

And what is incognito mode?

Re: SIM card

softech — Tue, 09 May 2023 17:39:29 GMT

@Starr2 if you don't have a laptop , you will need PM support to help to make change to the Sim card on your account. Please open a ticket with them

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there