topic chose wrong add-on just now in Get Support

chose wrong add-on just now

TCsafeway — Sun, 07 May 2023 23:22:07 GMT

Debit made how to reverse

and then select correct one

Re: chose wrong add-on just now

Handy1 — Sun, 07 May 2023 23:23:17 GMT

@TCsafeway Reach out to support they should be able to help you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: chose wrong add-on just now

TCsafeway — Sun, 07 May 2023 23:29:35 GMT

Used yr link msg sent CSagent. awaiting reply

Re: chose wrong add-on just now

TCsafeway — Sun, 07 May 2023 23:37:50 GMT

typical response time?

should I stay logged in here?

Re: chose wrong add-on just now

TCsafeway — Sun, 07 May 2023 23:38:50 GMT

watching envelope btw

Re: chose wrong add-on just now

softech — Sun, 07 May 2023 23:56:55 GMT

@TCsafeway support usually reply within couple hours. I suggest you to simply come. check every hour or so to check

Re: chose wrong add-on just now

TCsafeway — Mon, 08 May 2023 00:46:42 GMT

I just submitted a verification code sent as text msg

and sent msg to CS_??

"what next?"

suggest Faq what to expect

Re: chose wrong add-on just now

Handy1 — Mon, 08 May 2023 00:55:13 GMT

@TCsafeway Just wait for response explain what’s happened and ask them to reverse it for you or give you a credit on your account to re buy the proper add on you wanted .

Re: chose wrong add-on just now

TCsafeway — Mon, 08 May 2023 01:01:22 GMT

secs ago CS_Agent provided correction by reply to him. awaiting now.

Re: chose wrong add-on just now

TCsafeway — Mon, 08 May 2023 01:09:33 GMT

Problem. Add-on switch completed. all is well

just told to reboot phone

for US min instead of US roaming

Tks all for yr solution assist