topic call forward error essage in Get Support

call forward error essage

yatz — Sun, 07 May 2023 20:34:58 GMT

I can't forward my calls anymore, I tried to set up call forwarding again, I get an error message MMI invaild, can you fix it?

Re: call forward error essage

dust2dust — Sun, 07 May 2023 20:36:46 GMT

Call forwarding broke with the crappy roll out of volte. You can still do call forward all. Just not conditionals. Apparently support can fix it. I know one person here has. I haven't bothered yet.

Re: call forward error essage

softech — Sun, 07 May 2023 20:40:46 GMT

@yatz Call forwarding has problem since the roll out of VoLTE. We know some people open ticket with support , except I am not sure if they actually fixed it. You might want to try and kindly let us know the result

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: call forward error essage

LitlLdy — Sun, 07 May 2023 21:07:53 GMT

@yatz wrote:
I can't forward my calls anymore, I tried to set up call forwarding again, I get an error message MMI invaild, can you fix it?

@yatz , I had the same issue, no amount of troubleshooting would fix it for me. I had to submit a support ticket & ask CSA to fix it for me on Public Mobile’s end! Now I can use call forwarding again!
Please use @softech suggestion & submit a support ticket for help.

Re: call forward error essage

stchung123456 — Fri, 19 May 2023 01:17:02 GMT

Do you know what they did for you? I am in the same boat but the CSA doesn't seem to know what to do other than asking me to try those *6x* codes.