topic Re: Call cannot be completed, Error 8B1 in Get Support

Call cannot be completed, Error 8B1

robb21 — Sun, 07 May 2023 19:02:01 GMT

Hello, I am a Public mobile user, so is my friend. But from Yesterday, I cannot call her, and an automated message is playing, "Your call cannot be completed as dialed, please check the number and dial again, 8B1". After that, the call is automatically disconnected while showing the error in android phone, "Invalid number format (incomplete number)". I have put +1 before the 10 digit number, and also w/o it. It makes no difference. When she is calling me, I am getting the call and she can call others as well and I call other other numbers w/o problem. Any idea what's happening here?

Re: Call cannot be completed, Error 8B1

will13am — Sun, 07 May 2023 19:04:26 GMT

@robb21 , try changing the preferred network type to 3G, see if that helps.

Re: Call cannot be completed, Error 8B1

hairbag1 — Sun, 07 May 2023 19:06:18 GMT

@robb21

that would be frustrating, fer shur.

Try deleting her number from your contacts list...then re-enter using the 1 before the number.

It's a longshot.

Re: Call cannot be completed, Error 8B1

robb21 — Sun, 07 May 2023 19:07:17 GMT

@will13am Nope, same error

Re: Call cannot be completed, Error 8B1

robb21 — Sun, 07 May 2023 19:08:23 GMT

@hairbag1 nope, same error

Re: Call cannot be completed, Error 8B1

hairbag1 — Sun, 07 May 2023 19:17:18 GMT

@robb21

it could be a local issue with Telus network in your area.

If possible, jump in your car and try the call from a different location.

Alternative...try making that call using your PM sim in a different phone.

Re: Call cannot be completed, Error 8B1

robb21 — Sun, 07 May 2023 19:23:09 GMT

@hairbag1 I made the call while away from home, now drove 10 kms to my home, same issue. Changed phones (andriod- andriod) same error.

Re: Call cannot be completed, Error 8B1

HALIMACS — Sun, 07 May 2023 19:24:59 GMT

@robb21

Do you have access to another device to try the PM SIM card in?

Re: Call cannot be completed, Error 8B1

robb21 — Sun, 07 May 2023 19:26:38 GMT

@All, I removed the SIM and re-inserted it multiple times, seems like it worked now lol

Re: Call cannot be completed, Error 8B1

BKNS27 — Sun, 07 May 2023 19:27:54 GMT

@robb21

Seems you tried everything so the next step is to contact a CS_Agent to investigate.Submit a Ticket on SIMon Chatbot or private message.

Re: Call cannot be completed, Error 8B1

hairbag1 — Sun, 07 May 2023 19:41:22 GMT

@robb21

glad you got it going. That was going to be all of our next suggestions ! 😎

Re: Call cannot be completed, Error 8B1

heranelstead — Mon, 26 Jun 2023 23:07:53 GMT

Did you ever figure this out? I am having the same issue.

Re: Call cannot be completed, Error 8B1

softech — Mon, 26 Jun 2023 23:19:20 GMT

@heranelstead

you have the same problem with any number you called? or just one paricular one?

couple thing to test

Reseat the sim card with a reboot. Turn off the phone, take the sim out for a minute. Then put it back and power up

If issues persists, try to click Reset All networks (Please note this will also delete the saved Wifi and Bluetooth connections, but you can easily add them back after)

If that does not help, and if you have another phone around, move your PM sim card to the other phone. This is force a sim card reprovision and it could resolve your issue

Re: Call cannot be completed, Error 8B1

HandC — Wed, 08 May 2024 19:38:24 GMT

This didn't work for me at all... Tried 3 times

Re: Call cannot be completed, Error 8B1

AbdullahTahir — Fri, 24 May 2024 17:46:31 GMT

Did you ever end up solving this @robb21 I recently started getting the same error for most numbers when I try to call them back after a missed call.

Re: Call cannot be completed, Error 8B1

AbdullahTahir — Mon, 03 Jun 2024 22:47:41 GMT

did you ever end up figuring it out?