topic Re: Unable to make payment in Get Support

Unable to make payment

kemilin19 — Sun, 07 May 2023 05:06:31 GMT

Hi,

Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".

Re: Unable to make payment

BKNS27 — Sun, 07 May 2023 05:28:05 GMT

@kemilin19

Clear the cache and go incognito on your browser on a laptop or desktop before login to your account.

I am assuming you are just changing your plan on an active account.

Re: Unable to make payment

dust2dust — Sun, 07 May 2023 06:23:29 GMT

If you have a Visa Debit card then try that. But you can only try payments twice. Then you have to wait an hour.

Or buy a voucher to make the payment.

Then you can take your time with the card.

Re: Unable to make payment

HALIMACS — Sun, 07 May 2023 18:21:43 GMT

@kemilin19

If you're using a device with stored/remembered credentials, typically with mobile logins, sometimes when these autofill, the device also attempts to automatically log you in. If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and not let you login.