topic Re: New sign up & troubles PUK code needed. in Get Support

New sign up & troubles PUK code needed.

daleobender — Sun, 07 May 2023 14:04:16 GMT

Hi,

Recently signed up to Public Mobile about a couple days ago now and I signed up online and used my account number from my previous provider (Koodo) for the port of my number. I purchased the public sim at a Koodo Store and did the activation process online.

Today I put the SIM into the phone iPhone 6 and it says no service. I reset network settings and all settings as well as airplane mode on off and changed some cellular settings and made sure the APN was correct although this had made no difference so far. I came across SIM PIN which I had set on the activation process and it didn't accept my number and is now asking for the PUK code and showing SIM LOCKED.

My question is first is what is the code to remove the PUK code. The next question is what can be done about the no service is the SIM card bad? Did my carrier not port my number properly? I am unsure of what to do next.

Thank you for all responses and clairifications,

Dale

Re: New sign up & troubles PUK code needed.

daleobender — Sun, 07 May 2023 14:04:48 GMT

@Moderator

Re: New sign up & troubles PUK code needed.

HALIMACS — Sun, 07 May 2023 14:06:05 GMT

@daleobender

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: New sign up & troubles PUK code needed.

HALIMACS — Sun, 07 May 2023 14:08:39 GMT

That user is not a customer support agent @daleobender

The CSA username is @CS_Agent only.

Only reply to them on private message with account details.

Re: New sign up & troubles PUK code needed.

LitlLdy — Sun, 07 May 2023 14:24:24 GMT

@daleobender , did you keep your Koodo SIM card in your phone to receive the authorization text to reply yes to within 90 minutes to port your phone # to Public Mobile?

When you say SIM pin do you mean Public Mobile SIM card #? Or the 4 digit code you created when signing up with Public Mobile? If you mean the 4 digit code you created that is your account PIN “This personal identifying number (PIN) is used to authenticate you and to access your account via *611”.

Re: New sign up & troubles PUK code needed.

daleobender — Sun, 07 May 2023 14:35:03 GMT

Hi we did not reply to that text with a yes so that must be the problem. How can we reinstate the port?

I was talking about the SIM we set on public mobile when signing up from the activation menu.

Re: New sign up & troubles PUK code needed.

daleobender — Sun, 07 May 2023 14:35:30 GMT

The SIM PIN it asks for in the cellular drop down is different within the iPhone?

Re: New sign up & troubles PUK code needed.

LitlLdy — Sun, 07 May 2023 15:15:52 GMT

@daleobender wrote:
Hi we did not reply to that text with a yes so that must be the problem. How can we reinstate the port?

I was talking about the SIM we set on public mobile when signing up from the activation menu.

@daleobender , in order for you to be able to port your phone # in from another carrier which is Koodo, the Koodo SIM card must be left in the phone to be able to reply YES to within 90 minutes to authorize the request to port your #. Also, your Koodo account must still be active when doing so. I will send you the phone # to request the port again. Make sure your Koodo SIM cards is in your phone.

Check for my private message in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar (at the top of this page) with the phone # to call to request to ask for the port request again.

Re: New sign up & troubles PUK code needed.

daleobender — Sun, 07 May 2023 15:23:28 GMT

Sounds good! The Koodo sim is now in the phone and it is turned on.

Re: New sign up & troubles PUK code needed.

LitlLdy — Sun, 07 May 2023 15:38:36 GMT

@daleobender wrote:
Sounds good! The Koodo sim is now in the phone and it is turned on.

@daleobender , where you chose @HALIMACS method to contact a CSA instead you do not need to call the phone # I sent you to ask for request to port you # in. The CSA can take care of that & all the issues for your service all at once while helping you unlock your SIM card 🙂 Your SIM card needs to be unlocked first.
The port request phone # is for porting issues only not for anything to be fixed with your account.

Edit: To fix typos!

Re: New sign up & troubles PUK code needed.

LitlLdy — Sun, 07 May 2023 15:31:34 GMT

@daleobender wrote:
The SIM PIN it asks for in the cellular drop down is different within the iPhone?

@daleobender , I never used a SIM pin on my iPhone. Where did you get a SIM pin from to enter on your iPhone?