topic Re: How to get a six months invoice in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978302#M679112 Sun, 07 May 2023 01:25:13 GMT computergeek541 2023-05-07T01:25:13Z How to get a six months invoice https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978265#M679096 Sun, 07 May 2023 00:06:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978265#M679096 shuiruyan 2023-05-07T00:06:49Z Re: How to get a six months invoice https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978266#M679097 <P>Contact agent,</P><P>To Contact CSA-agent there are 2 methods:</P><P><A href="https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent</A></P><P>Ticket has to be opened through chatbot - <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P><P>Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.</P><P><STRONG>If opening a ticket does not work very first time</STRONG>, contact agent directly.</P><P>- Send a private message to the CSA - agent by clicking (Ctrl+) <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><STRONG>Here</STRONG></A></P><P>Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.</P><P>Watch for envelope in top right corner of Community page. It will show Number of unread emails.</P> Sun, 07 May 2023 00:11:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978266#M679097 Meow 2023-05-07T00:11:52Z Re: How to get a six months invoice https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978269#M679100 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287685">@shuiruyan</a>&nbsp;</P><P>You can only print out 90 days of usage and payments from your account.&nbsp;<BR />For older usage and invoice, you need to contact a CS_Agent.</P> Sun, 07 May 2023 00:19:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978269#M679100 BKNS27 2023-05-07T00:19:12Z Re: How to get a six months invoice https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978271#M679102 <P>You can download 12 months of your payment and charge history from the self serve account login.</P> Sun, 07 May 2023 00:39:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978271#M679102 umnikke8 2023-05-07T00:39:24Z Re: How to get a six months invoice https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978302#M679112 Sun, 07 May 2023 01:25:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-get-a-six-months-invoice/m-p/978302#M679112 computergeek541 2023-05-07T01:25:13Z