topic Re: Voucher payment in Get Support

Voucher payment

Jamesking — Sat, 06 May 2023 22:21:38 GMT

I am having troubles with payment voucher plz help

Re: Voucher payment

HALIMACS — Sat, 06 May 2023 22:23:45 GMT

@Jamesking

are you trying to enter it using 611 or on self serve?

Try self serve on a laptop or desktop using an incognito or private mode.

Also, some vouchers may take up to 24 hours to become active after purchase.

Re: Voucher payment

Jamesking — Sat, 06 May 2023 22:53:50 GMT

Yes using 611 first time this every happened never had to wait 24 hrs

Re: Voucher payment

hairbag1 — Sat, 06 May 2023 22:59:58 GMT

@Jamesking

where did you buy those vouchers ? Some vouchers aren't "activated" until several hours after their sale.

You could contact CSA to get their help. Top of this page click Get Help / Chat with Simon to start process of CSA assistance. Watch the little envelop icon on top right side of screen will be highlighted when they respond.

Re: Voucher payment

Jamesking — Sat, 06 May 2023 23:04:13 GMT

Chat is useless Guess ill wait

Re: Voucher payment

hairbag1 — Sat, 06 May 2023 23:08:10 GMT

@Jamesking wrote:
Chat is useless Guess ill wait

I did mention that it's a process !

While you wait for the voucher to activate, try your luck with that Simple Simon chat. They may be able to get it working right away.

Let us know where you bought it so we can steer future voucher buyers away for that supplier.