topic Sim Card Not Delivered in Get Support

Sim Card Not Delivered

Alisongonsalves — Sat, 06 May 2023 20:26:27 GMT

Hi,

Have ordered for a sim which haven’t yet delivered nor have I got any email.

What do I do.

Re: Sim Card Not Delivered

softech — Sat, 06 May 2023 20:30:44 GMT

@Alisongonsalves how long you ordered it?? and usually you will get an email for the order, please check your spam folder as well as check your CC to confirm the order was completed

Also, Sim card delivery from PM online could be as many as 3 weeksf. If it has been over 10 days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim Card Not Delivered

LitlLdy — Sat, 06 May 2023 20:32:04 GMT

@Alisongonsalves wrote:
Hi,
Have ordered for a sim which haven’t yet delivered nor have I got any email.
What do I do.

@Alisongonsalves , how long ago did you order it? You haven’t received the confirmation of placing the order yet? You won’t receive a tracking # for SIM card orders though. It took over 3 weeks to receive my SIM card through Canada Post from Public Mobile!

Re: Sim Card Not Delivered

eyy2000 — Sun, 07 May 2023 02:31:53 GMT

Experiencing the same thing. And the ticket no answer. Don't know what to do