topic Re: Payment in Get Support

Payment

henderson1 — Sat, 06 May 2023 13:22:49 GMT

My phone is suspended because you haven't received payment. But the auto payment is scheduled for today. It won't allow me to make a manual payment. Please help. Urgent.

Re: Payment

Dunkman — Sat, 06 May 2023 13:37:49 GMT

@henderson1

Is your phone working right now?

On the day of renewal, the self service account does show various warning about payments, suspensions, etc.

If your phone is working, you can ignore the warning if you are on autopay.

However, if your phone is not working, you can try again to login in your account. The website is finicky. Try to login with a different web browser, clear cache or incognito mode. Or try a different device (preferable a PC or laptop). Try again to manually load up funds.

You can also try calling 611 on your phone and if you know your PIN, you can load up funds.

https://www.publicmobile.ca/en/ab/get-help/articles/pay-for-your-services-through-611

Re: Payment

galelaw — Sat, 06 May 2023 15:51:28 GMT

The same thing happened to me. From a Community suggestion, I bought a payment voucher at a 7-11. Then if you dial *611 and enter the appropriate number from the voucher, phone will instantly work. (I have yet to get a response to the Ticket initiated 4 days ago---obviously a problem for many that needs to be fixed!)