topic Re: Sos only. New sim won’t work in Get Support

Sos only. New sim won’t work

cj08 — Sat, 06 May 2023 13:21:59 GMT

Where can I ask help? Because I just help a friend activate his new SIM card and registration is complete and activated, but there is no signal and can’t call, or send txt. I try to put on my phone which I use public mobile as well but it says sos only.

Re: Sos only. New sim won’t work

Dunkman — Sat, 06 May 2023 13:32:36 GMT

@cj08

Did your friend activate a new phone number or port over a number?

Was the credit card charged? Did your friend receive a welcome email yet?

If account activation issue, your friend will need to contact customer service agent.

https://www.publicmobile.ca/en/ab/get-help

Chat with Simon, the chat bot. Follow prompts to submit a ticket for CSA help.

Re: Sos only. New sim won’t work

BKNS27 — Sat, 06 May 2023 14:27:36 GMT

@cj08

If it didn’t work on both phones. Where did you buy the SIM? It could have been activated if you bought it privately.

If it was from a store then there is a provisional backend issue with the SIM so contact a CS_Agent for assistance to fix.