topic Re: Add ons in Get Support

Add ons

Thomas1111 — Thu, 04 May 2023 20:58:22 GMT

I log onto my account today and saw add-ons that were added to my account. The add-ons were billed to my credit card and now I'm being charged for them. Is there an option for me to get refunded considering I wasn't the one who purchased them?

Re: Add ons

BKNS27 — Thu, 04 May 2023 21:13:25 GMT

@Thomas1111

Strange that the add-on in your account wasn’t purchased by you.

Could it be the free 2gb data and 200 minutes of LD calling that was the More is Merrier promo at the end of 2022 you are referring to?

If it is not this promo, only a CS_Agent can reverse the charges and remove the Add-on.

Just submit a ticket on SIMon Chatbot in the bottom of the page.

Re: Add ons

Thomas1111 — Fri, 05 May 2023 22:12:33 GMT

I tried doing that but the SIMon chatbot send me to this community

Re: Add ons

Thomas1111 — Fri, 05 May 2023 22:12:58 GMT

Also the charges were added to my credit card so it wasn't a promo

Re: Add ons

dust2dust — Fri, 05 May 2023 22:35:13 GMT

It seems very odd that an add-on would be inadvertently added and paid for on your account. Why would someone do that? Can you give us some images of what you see? Don't show anything personal. Not your credit card. The payment history and your list of add-ons after clicking the little spinner refresh icon under the Shop Add-ons button. Does anyone else have access to your account? Is somebody else using the phone of that account?