topic Not delivered sim card in Get Support

Not delivered sim card

mabolfazli — Fri, 05 May 2023 14:18:38 GMT

I have order a Sim-Card. But after 3 weeks still I have not received it. what should I do?

Re: Not delivered sim card

LitlLdy — Fri, 05 May 2023 14:24:38 GMT

@mabolfazli wrote:
Hi
I have order a Sim-Card. But after 3 weeks still I have not received it. what should I do?

@mabolfazli , it took over 3 weeks to receive my SIM card through Canada Post from Public Mobile but you can submit a support ticket & ask a CSA about it.

Unfortunately theres no way to track SIM card orders! 😟

Edit:

To contact a Customer Support Agent, there are 2 methods:

Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.

Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work. “This method takes longer to receive a response back.”

Watch for a response back from a CSA in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Not delivered sim card

hairbag1 — Fri, 05 May 2023 14:26:58 GMT

@mabolfazli

if you're anywhere near the GTA, these guys have the PM sims for about $6, promise fast shipping OR they also have a local pick-up option.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

When the one you ordered from PM arrives...gift it to a family member or friend so they can $ave a few bucks on cell service.