topic Re: Service not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977830#M678727 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287467">@ankurr500</a>&nbsp;</P><P>did you change your phone number is the self serve area of your account ?</P><P>Try restarting the phone...see if that helps.</P> Fri, 05 May 2023 13:16:09 GMT hairbag1 2023-05-05T13:16:09Z Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977824#M678722 <P>Hi i just changed my phone number&nbsp;</P><P>after that I can’t make a call or messages&nbsp;</P> Fri, 05 May 2023 13:06:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977824#M678722 ankurr500 2023-05-05T13:06:58Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977830#M678727 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287467">@ankurr500</a>&nbsp;</P><P>did you change your phone number is the self serve area of your account ?</P><P>Try restarting the phone...see if that helps.</P> Fri, 05 May 2023 13:16:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977830#M678727 hairbag1 2023-05-05T13:16:09Z Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977833#M678756 <P>Hi i just changed my phone number&nbsp;</P><P>after that I can’t make a call or messages&nbsp;</P> Fri, 05 May 2023 13:22:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977833#M678756 ankurr500 2023-05-05T13:22:26Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977840#M678757 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287467">@ankurr500</a>&nbsp;</P><P>did you try restarting the phone.</P><P>Try cycling Airplane mode ON, then OFF.</P><P>When you log in to your PM account on a laptop, look in <STRONG>Profile</STRONG>..then look to see what your phone number is listed as.</P><P>&nbsp;</P><P>added...</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="prof.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/F200FB2F4F1C3E5A899671ADD1EF5CF0/responsive_peak/images/image_not_found.png" alt="prof.jpg" /></span></P> Fri, 05 May 2023 13:38:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977840#M678757 hairbag1 2023-05-05T13:38:25Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977842#M678758 <P>Did everything still not able to call or text</P> Fri, 05 May 2023 13:35:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977842#M678758 ankurr500 2023-05-05T13:35:44Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977851#M678759 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287467">@ankurr500</a>&nbsp;</P><P>so you checked as suggested and your number is correct or still old number ?</P> Fri, 05 May 2023 13:47:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977851#M678759 hairbag1 2023-05-05T13:47:14Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977853#M678760 <P>It is showing new number in my profile&nbsp;</P> Fri, 05 May 2023 13:48:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977853#M678760 ankurr500 2023-05-05T13:48:56Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977858#M678761 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287467">@ankurr500</a>&nbsp;<FONT color="#800080">, please try turning off your phone, remove your SIM card for 5 minutes then put it back in phone, turn phone on &amp; see if that helps. If it doesn’t reset network settings in your phone, reboot then see if that fixes it. Let me know please.&nbsp;</FONT></P> Fri, 05 May 2023 13:57:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977858#M678761 LitlLdy 2023-05-05T13:57:02Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977864#M678753 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/15043">@computergeek541</a>&nbsp;<FONT color="#800080">, duplicate post! Can you please remove one or merge them?</FONT></P><P>&nbsp;</P><P><FONT color="#800080">Thank you!</FONT></P> Fri, 05 May 2023 14:29:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977864#M678753 LitlLdy 2023-05-05T14:29:19Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977895#M678784 <P>yes</P><P>i did</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 05 May 2023 15:31:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/977895#M678784 ankurr500 2023-05-05T15:31:40Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/978007#M678886 <P>Hello, I changed my phone number and in profile it is showing my new number. I can't make calls, texts and also, data is not working</P> Fri, 05 May 2023 23:52:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/978007#M678886 ankurr500 2023-05-05T23:52:23Z Re: Service not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/978029#M678901 <P>everything seems okay but still not working</P><P>&nbsp;</P> Sat, 06 May 2023 01:28:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-not-working/m-p/978029#M678901 ankurr500 2023-05-06T01:28:39Z