topic Re: Credit card charged but account still suspended in Get Support

Credit card charged but account still suspended

atifjaved — Fri, 05 May 2023 02:13:03 GMT

My credit card has been charged to purchase monthly balance but account still showing suspended. I have created support ticket but no reply…Any leads? Thanks

Re: Credit card charged but account still suspended

softech — Fri, 05 May 2023 02:32:27 GMT

@atifjaved how long you opened the ticket? they usually reply within couple hours. did you check Community inbox for their reply??

I would wait till tomorrow morning and message them again for update

Re: Credit card charged but account still suspended

atifjaved — Fri, 05 May 2023 02:43:25 GMT

It’s been 10 hours now but no reply yet. Yes, I checked inbox…it’s empty.

Re: Credit card charged but account still suspended

hairbag1 — Fri, 05 May 2023 02:46:15 GMT

@atifjaved

just for kicks...log in on a laptop but use incognito mode...then try this...

Does it still show as Suspended or does it show a new batch of talk, text and data ?

Re: Credit card charged but account still suspended

atifjaved — Fri, 05 May 2023 02:52:02 GMT

Just tried but no success:(

Re: Credit card charged but account still suspended

popping — Fri, 05 May 2023 03:14:17 GMT

@atifjaved wrote:
It’s been 10 hours now but no reply yet. Yes, I checked inbox…it’s empty.

@atifjaved

1. After payment, you need to click the "reactivate current plan' link to get your account working again after login to your self-server PM account.

2. Check your SENT box for your support ticket message around 10 hours ago. if you cannot find any ticket in your SENT box, you had not create a support ticket. Create another support ticket and check the SENT box for the newly crested ticket . CS_Agent will contact you in the morning.

Re: Credit card charged but account still suspended

atifjaved — Fri, 05 May 2023 09:16:43 GMT

This isn’t first time i am not recharging. That’s how i have done before. Moreover i can see support ticket in sent items. Thanks