topic Re: Prepaid Visa in Get Support

Prepaid Visa

KAT_0000 — Thu, 04 May 2023 22:02:05 GMT

Hi Everyone,

I am trying to use a prepaid Visa card on my account. I tried to add it to My Payments. However, it’s not accepting it. I did verify that there is money on there. I think it’s the postal code that’s tripping me up? Any thoughts?

Thanks,

Kristal

Re: Prepaid Visa

softech — Thu, 04 May 2023 22:03:32 GMT

@KAT_0000 Prepaid Visa will work.

Please wait a full hour first. Then use Incognito mode to login My Account and try again

Re: Prepaid Visa

ChuckYeah — Thu, 04 May 2023 22:09:04 GMT

No spaces in postal code?

No apt/unit numbers

Is the rule of thumb.

Does it have an expiry date?

Re: Prepaid Visa

computergeek541 — Thu, 04 May 2023 22:13:47 GMT

@ChuckYeah wrote:
No spaces in postal code?
No apt/unit numbers
Is the rule of thumb.

Does it have an expiry date?

As I'm sure that you know, spaces should never be entered as part of a postal code when it comes to credit card transactions. When it comes to Public Mobile, spaces wouldn't make a difference as the Self Serve website ignores spaces in the postal code. Even if a customer presses the spacebar/types a space, the website will disregard that and save it without one.

Re: Prepaid Visa

KAT_0000 — Thu, 04 May 2023 22:39:05 GMT

Hi,

I entered the card number (correctly) expiry date and 3 digit code on the back of the card. I entered my postal code since what else could I enter?

Thanks

Re: Prepaid Visa

dust2dust — Thu, 04 May 2023 23:02:12 GMT

Which actual card brand did you get? A while ago I found that MyVanilla would not work but Vanilla would.

Re: Prepaid Visa

KAT_0000 — Fri, 05 May 2023 01:21:56 GMT

I purchased a Joker Prepaid Visa from Shoppers Drug Mart. They were out of PM cards so I thought this would be okay. It’s activated and I also registered it as well. No go. Been dealing with this since 5:00 p.m. AND my bill is due at 2:00 this morning. Ugh. 😐

Re: Prepaid Visa

gpixel — Fri, 05 May 2023 02:12:19 GMT

@KAT_0000

use all capital letters

you can also use recharge.com

Re: Prepaid Visa

dust2dust — Fri, 05 May 2023 02:31:49 GMT

Out of PM cards? Don't they just sell them from a terminal? Anyway, I agree with the above. Buy a voucher to top up and then use the card to buy a few coffees or add it as a payment method in whatever apps. If you're close to a Mobil gas station then you could use the real time payment method. There are others. Also other online places for vouchers.

That Joker appears to have another layer of bank behind them other than just Peoples Trust that seem to do all these things. Which exact version of Joker did you get?

Re: Prepaid Visa

KAT_0000 — Sat, 06 May 2023 00:51:33 GMT

I didn’t even think to find a site/app where you could purchase a voucher online. Went to recharge.com as suggested and that worked. I did have to pay an additional $5.97 for a $20.00 voucher but hey, better than driving from convenience stores to gas stations hoping they have PM vouchers. Thanks very much! ♥️

Re: Prepaid Visa

KAT_0000 — Sat, 06 May 2023 00:57:20 GMT

Yes, Shoppers Drug Mart only sells cards not vouchers. They normally stock PM cards but they were out (of course) as I mentioned. Thank you for your suggestion, I purchased a voucher with the prepaid Visa. Some irony there with buying the Joker card. 😊

Re: Prepaid Visa

aerokit88 — Wed, 29 Nov 2023 20:47:26 GMT

I just bought and used successfully a Vanilla Prepaid Visa. Bought from a local 7-11.