https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/977705#M678618 <P>I have tried both of my emails and tried updating my password but I can't get into my account. I've submitted a ticket and have not heard back and it's been over 24 hours. Does anyone know how else to get an account reset?</P> Fri, 05 May 2023 00:26:45 GMT corbchiasson 2023-05-05T00:26:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/977705#M678618 <P>I have tried both of my emails and tried updating my password but I can't get into my account. I've submitted a ticket and have not heard back and it's been over 24 hours. Does anyone know how else to get an account reset?</P> Fri, 05 May 2023 00:26:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/977705#M678618 corbchiasson 2023-05-05T00:26:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/977711#M678622 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287166">@corbchiasson</a>&nbsp;did you try to reset password using the link there?&nbsp; Also, please check your Community inbox as it is where support will reply (not via email).&nbsp; If nothing there, please open ticket again with PM support&nbsp;</P> Fri, 05 May 2023 00:32:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/977711#M678622 softech 2023-05-05T00:32:41Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/977712#M678623 <P>The only other option is to use the password reset feature. Otherwise, you'll need to wait for a response from Public Mobile.</P> Fri, 05 May 2023 00:32:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/977712#M678623 computergeek541 2023-05-05T00:32:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/978409#M679225 <P>I tried to reset my password but I never receive an email from public with a reset link. I've tried both of my email addresses and I never get the link to reset my password. I do get a text link but then it doesn't work with either email address when I try to log in.&nbsp;</P> Sun, 07 May 2023 17:59:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/978409#M679225 corbchiasson 2023-05-07T17:59:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/978410#M679226 <P>I've submitted 3 tickets and have waited over 5 days and no response from public.&nbsp;</P> Sun, 07 May 2023 18:00:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-log-in-to-change-my-payment-method/m-p/978410#M679226 corbchiasson 2023-05-07T18:00:35Z