topic Re: suspended account and re-payment in Get Support

suspended account and re-payment

cmartina — Thu, 04 May 2023 23:27:51 GMT

I have a suspended account.

I tried to make a payment 3 times and it still would not re-instate.

what should I do?

thanks

Re: suspended account and re-payment

softech — Thu, 04 May 2023 23:39:49 GMT

@cmartina can you try to login My Account again using Incgonito mode and see what the account status is? Also check Payment history page and see how many payment it shows

Re: suspended account and re-payment

kzkai1 — Fri, 05 May 2023 00:31:34 GMT

Same exact issue, placed a ticket in about it around 9:30AM and still no response. I wouldn't hold your breath on getting this issue resolved, move to a different carrier. I know I will.

Re: suspended account and re-payment

softech — Fri, 05 May 2023 00:52:26 GMT

@kzkai1 they usually reply via Community inbox in couple hours. Please message them again for update

Re: suspended account and re-payment

kzkai1 — Fri, 05 May 2023 12:51:48 GMT

It's been over 24 hours, no response. Stop shilling for a terrible service.