topic Re: lost sim card in Get Support

lost sim card

luthcenidoza — Wed, 19 Apr 2023 16:47:53 GMT

hello,

i lost my sim card and i want to purchase a replacement one with my old number.

Thanks,

Luth

Re: lost sim card

softech — Wed, 19 Apr 2023 16:49:23 GMT

@luthcenidoza

get a Public Mobile sim card from

local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability )
Amazon.ca:
https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime Shipping)
or
https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB (Free non-Prime 1-2 weeks shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: lost sim card

luthcenidoza — Wed, 19 Apr 2023 17:03:35 GMT

please note that i want to buy a new simcard with my old number

Re: lost sim card

softech — Wed, 19 Apr 2023 17:05:10 GMT

@luthcenidoza yes, the steps above is for that

basically buy the new sim card with one of the source

Then to tight the new sim card number to your old number, you follow the stops from "Once you got the sim card, go to My Account from ONLY a desktop or laptop computer ..."

Re: lost sim card

BKNS27 — Wed, 19 Apr 2023 17:05:25 GMT

@luthcenidoza

You can also purchase one online from Canadian Cell Supplies on sale for $5 with free fast shipping from the Oakville/Mississauga area. They also have pickup if you live in the area.

Re: lost sim card

luthcenidoza — Thu, 04 May 2023 22:37:47 GMT

i ve done changing the sim number, what will happen next?

Re: lost sim card

luthcenidoza — Thu, 04 May 2023 23:06:29 GMT

i followed the steps, there are 2 numbers showing, my old number and a new one, tried clicking on my old one and didnt do anything. what will i do ?

Re: lost sim card

softech — Thu, 04 May 2023 23:28:58 GMT

@luthcenidoza where you see two sim number??

Login using My Account using Incgonito mode, go to Profile page, sim card number, do you see the old or new sim card there

Re: lost sim card

luthcenidoza — Fri, 05 May 2023 01:43:47 GMT

yes, and i tried to choose my old number and it didnt allow me, just the new number so i didnt click it

Re: lost sim card

luthcenidoza — Fri, 05 May 2023 01:45:15 GMT

Ive entered the new si number already

Re: lost sim card

softech — Fri, 05 May 2023 01:45:47 GMT

@luthcenidoza so, you made a chance using desktop computer already? put the new sim card in the phone and see if it works

Re: lost sim card

softech — Fri, 05 May 2023 01:49:45 GMT

@luthcenidoza critical thing is.. did you use a laptop or desktop to access My Account to change sim?

Re: lost sim card

luthcenidoza — Fri, 05 May 2023 15:54:32 GMT

yes is did

Re: lost sim card

luthcenidoza — Fri, 05 May 2023 15:56:49 GMT

its not working still, and its the day after ive entered the new sim card number using my laptop