topic Re: Inactive email in Get Support

Inactive email

jlalond2 — Thu, 04 May 2023 21:39:32 GMT

Email used to set up account is inactive. Need to change payment info and can't log in! What do I do? Simon is USELESS for this request.

Re: Inactive email

softech — Thu, 04 May 2023 21:43:31 GMT

@jlalond2 only PM support will be able to help to change email address used on My Account. Please open a Forgot Password type of ticket as follow:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Inactive email

computergeek541 — Thu, 04 May 2023 21:53:05 GMT

@jlalond2 wrote:
Email used to set up account is inactive. Need to change payment info and can't log in! What do I do? Simon is USELESS for this request.

When it comes to changing the e-mail addres, please go back to SIMon and when there, type "change self serve e-mail address".

Re: Inactive email

BKNS27 — Thu, 04 May 2023 23:51:46 GMT

@jlalond2

You can still use your inactive email and password then have the 2FA code sent by text to access your active account.