topic Re: new sim in Get Support

new sim

kevankanad — Tue, 04 Jan 2022 20:06:08 GMT

i got a sim from public mobile to but when i try to activate it, it gives me the error"the number entered does not belong to a valid public mobile subscriber" i notice it happens a lot when i search the community can someone help me on this? thanks.

Re: new sim

R47 — Tue, 12 Dec 2017 02:47:46 GMT

I'm not quite sure what you're trying to do, but I'm assuming you're activating a new account. It's likely a browser related error. Try using a different browser, or private/incognito mode in your browser, and it should work.

Re: new sim

JDT — Tue, 12 Dec 2017 02:46:20 GMT

which field are you entering the phone number into? the alternate phone number, or the referral number?

Re: new sim

SD08 — Tue, 12 Dec 2017 02:48:10 GMT

Has your credit card been charged already? If not, try again with the following:
-use a different browser
-use private/incognito mode
-use a different device (tablet/desktop)

If your CC has been charged already, then you'll need a moderator's assistance with this activation error. Click this Moderator_Team link to send a private message for assistance. Include your PM SIM card number, e-mail address and if porting, the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: new sim

kevankanad — Tue, 12 Dec 2017 03:00:44 GMT

thanks, was using safari but it work once i switched over to chrome

Re: new sim

closng — Tue, 12 Dec 2017 03:45:13 GMT

Hi @kevankanad,

Glad you found the solution and thanks for reporting back on the community for future reference!

Re: new sim

dna2016 — Tue, 12 Dec 2017 17:22:07 GMT

When in doubt, use Google Leave Apple behind, unless you like Shazam (Apple just acquired them).

Re: new sim

wceady — Mon, 19 Mar 2018 22:42:24 GMT

Seeing that telus owns public mobile can a telus sim card work? I am on public mobile but a friend wants to join and is curious.

Re: new sim

Anonymous — Mon, 19 Mar 2018 22:55:31 GMT

@wceady, you need a Public Mobile SIM to connect to PM network. You can, however, use a phone that is locked to Telus.

Re: new sim

wceady — Mon, 19 Mar 2018 23:05:53 GMT

Thank you. My contract runs out with telus next month and I have to send away for another sim. Why pay $117/mon when my sim phone costs me $45/mon.

Re: new sim

Anonymous — Tue, 20 Mar 2018 00:47:21 GMT

BTW @wceady, you might be able to find a Public Mobile SIM card at a local retailer. Currently they are available at some of the locations of:

Walmart (Note that some Walmarts are now forcing activation in store)
K-Mobile
Wow Mobile Botique

If there are no locations of any of those stores near you, or you can't find a card in stock, you can always get one by ordering from Public Mobile's website.