topic How can I unlock my public mobile voucher in Get Support

How can I unlock my public mobile voucher

6478529103 — Thu, 04 May 2023 19:43:30 GMT

Re: How can I unlock my public mobile voucher

dust2dust — Thu, 04 May 2023 18:26:11 GMT

Unlock? So you bought a Public voucher from somewhere? Some places have some kind of delay until the voucher can be redeemed. Be sure to use the 12 digit set of numbers identified as PIN#. If you've been trying a few times then you'll need to wait an hour or so.

Re: How can I unlock my public mobile voucher

dabr — Thu, 04 May 2023 18:39:19 GMT

@6478529103 For your own protection ask customer support to change your Community username if that is a real tel. number. Here's a link to the chatbot for support: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

BTW, some vouchers, depending on where purchased, have several hours or more hold before the funds become available so you might need to try add it later which can be done either in your self serve account or by dialing 611 on your phone.

Re: How can I unlock my public mobile voucher

ktamara — Thu, 04 May 2023 19:27:40 GMT

Can you specify more?

Re: How can I unlock my public mobile voucher

dust2dust — Thu, 04 May 2023 19:31:49 GMT

@ktamara- Specify what? Who are you replying to?

Re: How can I unlock my public mobile voucher

maximum_gato — Thu, 04 May 2023 19:40:59 GMT

@ktamara

Here is member contributed info on vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Or give us more info? Retailer? When did you purchase them? Amount? Did you make two mistakes and have not waited 1 full hour before trying again?