topic SIM still hasn't arrived, it's been 15 days. in Get Support

SIM still hasn't arrived, it's been 15 days.

jadmroue — Thu, 04 May 2023 17:54:55 GMT

My SIM still hasn't arrived and it's been 15 days. What should I do?

Re: SIM still hasn't arrived, it's been 15 days.

dabr — Thu, 04 May 2023 18:00:14 GMT

@jadmroue You'll need to submit a ticket via chatbot and ask customer support to reorder the SIM. Here's a link to chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM still hasn't arrived, it's been 15 days.

andrea232 — Thu, 04 May 2023 20:38:48 GMT

This happened to me as well. Send a private message to CS_Agent and they will be able to tell you where the SIM is. If you don't want to wait, you could also ask them to cancel that order that you had made previously and go into a place (such as a PM kiosk) and buy it in person. Going and getting it in person will be a faster method. But if you want to receive it in the mail, I would advise to keep messaging with the CS_Agent to help you.

Re: SIM still hasn't arrived, it's been 15 days.

computergeek541 — Thu, 04 May 2023 20:46:47 GMT

@andrea232 wrote:
This happened to me as well. Send a private message to CS_Agent and they will be able to tell you where the SIM is. If you don't want to wait, you could also ask them to cancel that order that you had made previously and go into a place (such as a PM kiosk) and buy it in person. Going and getting it in person will be a faster method. But if you want to receive it in the mail, I would advise to keep messaging with the CS_Agent to help you.

Public Mobile does not have kiosks/stores. The SIM cards are available from Telus corporate stores.

Re: SIM still hasn't arrived, it's been 15 days.

eyy2000 — Sun, 07 May 2023 17:31:19 GMT

This happened to me as well.

Re: SIM still hasn't arrived, it's been 15 days.

softech — Sun, 07 May 2023 17:33:31 GMT

@eyy2000 how long you have placed your order?

if it has been over 10 business days, open ticket with support as advised above.

Re: SIM still hasn't arrived, it's been 15 days.

eyy2000 — Sun, 07 May 2023 17:47:44 GMT

It's good to send a private message to CS_Agent