topic Re: Random charge... Refundable? in Get Support

Random charge... Refundable?

XmasAngelEyes — Thu, 04 May 2023 17:50:48 GMT

I was charged for Public Mobile!! Never even heard of it before and I looked, my city doesn't even show as a service area. So when & how will I be refunded?

Re: Random charge... Refundable?

dust2dust — Thu, 04 May 2023 17:42:31 GMT

If you or a family member or someone with the use of your credit card have no business with Public or Koodo or Telus then just get the bank to do a chargeback.

Re: Random charge... Refundable?

DDM69 — Thu, 04 May 2023 17:46:12 GMT

Nothing will happen by posting it here. We are all customers and have nothing to do with your account.

Re: Random charge... Refundable?

hycm53 — Thu, 04 May 2023 17:51:10 GMT

@XmasAngelEyes wrote:
I was charged for Public Mobile!! Never even heard of it before and I looked, my city doesn't even show as a service area. So when & how will I be refunded?

You should talk to your bank or credit card company.

Re: Random charge... Refundable?

softech — Thu, 04 May 2023 17:56:05 GMT

@XmasAngelEyes any chance you have service with Koodo or Telus? If so, does the charge looks like a charge for your Koodo or Tekus service instead?

Maybe your family member using your card?

Please open ticket with support via direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Random charge... Refundable?

XmasAngelEyes — Fri, 05 May 2023 10:29:58 GMT

Thank you!

Re: Random charge... Refundable?

XmasAngelEyes — Fri, 05 May 2023 10:31:21 GMT

I apologize. This is where I was directed to when trying to figure out what was going on.....

Re: Random charge... Refundable?

XmasAngelEyes — Fri, 05 May 2023 10:32:02 GMT

Thank you!