topic Re: Missing SIM CARD in Get Support

Missing SIM CARD

enidcurd — Thu, 04 May 2023 16:26:56 GMT

Ordered & paid for a SIM card 2 weeks ago so my husband can join Public Mobile - it has not arrived - how do I get credit for recommending him

Re: Missing SIM CARD

Dunkman — Thu, 04 May 2023 16:31:15 GMT

@enidcurd

Unfortunately, it can take up to 3 weeks for SIM card to arrive. If it has been more than 10 business days, then you can submit ticket for customer service agent help.

Chat with Simon the chat bot to submit a ticket.

https://www.publicmobile.ca/en/on/get-help

Re: Missing SIM CARD

computergeek541 — Thu, 04 May 2023 16:31:53 GMT

The SIM will likely arrive shortly. Arrival time can depend ln processing time and based on mail speed. Have your husband use your referral code during the activations steps.

Re: Missing SIM CARD

Alexxja — Thu, 04 May 2023 19:15:08 GMT

computergeek541's response is right. Make sure you put in your referral code before activation. The discount will appear as credit on your bill. In the rewards section, you will see his phone number under referrals. As long as you're both member, you will get 1$ off your bill every month (he'll get 10$ off at activation).

Re: Missing SIM CARD

enidcurd — Fri, 12 May 2023 17:07:33 GMT

Thanks for the feedback
Got tired of waiting & purchased from Amazon
All is good - my husband’s phone is now activated

Re: Missing SIM CARD

softech — Fri, 12 May 2023 17:08:44 GMT

@enidcurd cool and thanks for the update

I would still open a ticket with support and ask them to reimburse you the extra cost 🙂