topic Re: Outage??? in Get Support

Outage???

Public_Man — Thu, 04 May 2023 12:41:57 GMT

Was / is there a service outage today?
May the 4th be with you in 2023…

Re: Outage???

Dunkman — Thu, 04 May 2023 12:59:54 GMT

@Public_Man

No system wide outage.

Where do you live?

What issues are you facing?

Here is a telus outage map:

https://www.telus.com/en/ab/outages

Re: Outage???

Public_Man — Thu, 04 May 2023 13:00:53 GMT

Scarborough

no internet when on data

right now i am using wifi

Re: Outage???

Dunkman — Thu, 04 May 2023 13:14:26 GMT

@Public_Man wrote:
Scarborough
no internet when on data

right now i am using wifi

ty

@Public_Man

Did data work before? Talk and text work?

First check if you still have data allotment left for this 30 day payment cycle. Check your self service account.

A few basic trouble shooting advice;

Reboot phone

Toggle airplane mode on, then off.

Network reset of phone (this will erase saved Wifi password)

I will move your post over to the main forum to gain more visibility and further help.

Re: Outage???

Neverstop247 — Thu, 04 May 2023 13:35:08 GMT

I'm having the same issues, no internet here in Midland. Full bars, tried resetting and all that.

Re: Outage???

Neverstop247 — Thu, 04 May 2023 13:35:58 GMT

You're not the only one, myself and a few others have the same issue and we are up north.

Re: Outage???

ruthkatrich — Thu, 04 May 2023 13:37:04 GMT

We have 2 separate public mobile accounts. We're in Ottawa, ON.

We have experienced a complete outage for a few hours on Tuesday. The service is back since then, but no data. There's obviously an outage since those are two separate accounts on two separate devices, happening at the same time. Will appreciate any clues.

Re: Outage???

Public_Man — Thu, 04 May 2023 14:15:51 GMT

Phone rebooted

network settings reset

My account cycle just started so that’s fine

i have 20 Gb in the plan and used up a small 1gb

haven’t tested texting

no data

no internet

account has been checked and is active

no arrears in payment

toggled airplane mode

Thank you!

Re: Outage???

BKNS27 — Thu, 04 May 2023 15:37:30 GMT

@Public_Man @ruthkatrich @Neverstop247

Best to check the outage map:

https://istheservicedowncanada.com/status/telus/map